Bodyshop Administrator

Michael Debono Ltd in Malta is currently looking to recruit a Bodyshop Administrator to join their team on a full-time basis.

Job Role:
The Bodyshop Administrator will deal with clients that go to the Bodyshop continuously.
This position is being offered on a full-time (40hrs per week) indefinite basis and reports directly to the Bodyshop Leader.  

The Position:

• Ensure all customer interactions through telephones, face-to-face and writing are responded to promptly, courteously and dealt with in an efficient manner
• All customers are greeted professionally at the service desk, confirming all details before work is carried out
• Ensure that accurate job cards, estimates, and related information are produced
• Certify that customers are kept informed of the progress of their vehicle and of any additional work that is likely to occur, obtaining authority to proceed
• Deal efficiently and courteously with all customer complaints, logging them and passing relevant information to the Service Advisor to ensure a correct and prompt conclusion
• Updating of the system continuously
• Administrative duties
• Issue reports as required
• Carry out other duties as instructed by one’s superior.

The Requirements:

• At least 1-year experience in administration/customer care
• Familiar with Microsoft desktop operating systems and Microsoft Office applications
• A clean police conduct
• Have a passion for dealing with customers
• Ideally has a good understanding of the vehicle body parts and repair processes.

What We Offer

• Competitive remuneration package
• Continuous development and mentoring
• Flexible working arrangement
• Health insurance
• Employee referral scheme
• Weekly breakfast
• Monthly treats
• Employee discounts.