Salesforce Business Analyst

Trust Payments has an exciting opportunity for a Salesforce Business Analyst to join their team.

Location: UK

Salary: Competitive + Benefits

Job Type: Full-Time, Permanent

About Us:

Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a major Fintech Payments group.

Salesforce Business Analyst – The Role:

The primary role of the Salesforce Business Analyst is to function as a bridge between business stakeholders and the Salesforce Team, working to improve business processes and promoting the efficient use of Salesforce.

Salesforce Business Analyst – Key Responsibilities:

- Elicit, scrutinise and document business requirements

- Working alongside technical resources, design and document data-driven solutions and data flows to meet agreed business requirements

- Be a key point of contact between business, project, and technical stakeholders, bringing together the business and technical elements of change to attain the best possible results.

- Scrutinise data from all available sources and suggest improvements to processes based on these insights

- Build and maintain Salesforce applications and customisations

- Assist with software testing to ensure solutions meet required standards

Salesforce Business Analyst - Experience and Skills:

Essential:

- 3+ years of business analyst experience

- 3+ years of experience with Salesforce setup and configuration

- Excellent verbal and written communication skills and the ability to organise meetings and prepare clear documentation

- Strong problem-solving skills and the ability to negotiate with multiple businesses and stakeholders.

- Attention to detail and ability to maintain a high level of accuracy

- Comfortable with multi-tasking and working as part of a global team, as well as working alone and taking direct ownership of tasks

- Be adaptive to ambiguity and willing to change in a rapid and highly dynamic company within payments

- Acquired practical knowledge in agile methodology

- Ability to communicate effectively and professionally with internal and external stakeholders

- Capable of flourishing in a fast-paced environment and able to work on multiple projects simultaneously

- Experience in people management and coaching

Desirable:

- Salesforce Certified Business Analyst

- Salesforce Certified Administrator

- Experience in financial services, ideally payments (gateways, acquiring and processing)

- Working across a matrix environment including sales and operations