CASHPOINT is one of the leading names in the sports betting industry and part of the MERKUR GROUP, an internationally recognised company with over 15,000 employees. We operate in multiple licenced markets, both online and with physical shops, and have ambitious plans for further expansion. For this reason, we are looking for a Senior Flemish Speaking Customer Support Agent (m/f/d) who will ultimately have a supervisory role which is key to ensuring that agents on a day-to-day workflow, have additional support and channel delegation. Keeping an overview of the SLAs and relevant KPIs with the Team Leaders so that amendments can be made to ensure a successful and KPI-achieving department is maintained.
Do you believe you have the right qualities for this position? If so, we eagerly await your application!
Responsibilities:
Qualifications:
What to expect:
Your future with us is filled with opportunities, support, and rewards! Competitive salary and benefits including hybrid working approach, study leave, moving house leave, dependent leave, sports benefit allowance, commute allowance and more.