Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 90 million strong global customer base through offering epic customer service.
As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone.
With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual.
Offered on a full time basis, the role involves working seven shifts from Monday through to Sunday, followed by seven days off. A typical shift consists of working from 14:00 until 01:30.
Before joining the Twilight Team, during the Training period successful applicants should be available to work any 5 days from 7 between the hours of 09:00 and 22:00 before joining the Twilight team where your training and development will continue to ensure you succeed in your bet365 career.
We offer a competitive basic salary plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in building your sense of belonging with a variety of social and team events throughout the year. Your health and wellbeing are supported with comprehensive health insurance and a wide range of perks, including free gym access, birthday leave and healthy snacks to keep you energised throughout your day.
Preferred Skills, Qualifications and Experience:
Main Responsibilities:
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